Frequently Asked Questions
Everything you need to know about shopping at COCO by Zara Shahjahan
What is the estimated delivery time for my order?
For domestic orders within Pakistan, delivery typically takes 3-5 working days. International orders are usually delivered within 7-10 working days, depending on customs clearance.
What payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and Bank Transfers for both local and international customers.
Can I exchange or return an item?
Yes, you can exchange unused items with original tags within 7 days of delivery. Please note that we do not offer refunds unless the product is found to be faulty or damaged upon arrival.
How do I know which size will fit me best?
Each product page features a detailed size chart specifically for the COCO collection. We recommend measuring a similar garment you own to compare against our dimensions for the perfect fit.
Do you offer international shipping?
Yes, COCO by Zara Shahjahan ships worldwide. Shipping costs are calculated at checkout based on the destination and the weight of the parcel.
How should I care for my COCO garments?
To maintain the quality of our fabrics and prints, we recommend dry cleaning only for all formal wear and gentle hand washing for our casual cotton collections.