Returns & Exchanges
At COCO by Zara Shahjahan, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a seamless return and exchange process within 7 days of delivery.
Initiate Request
Contact our customer support team via email or WhatsApp with your order number and reason for return to receive an authorization form.
Pack the Items
Ensure the garments are unworn, unwashed, and have all original tags attached before placing them back in the original COCO packaging.
Ship the Parcel
Send the package back to our designated warehouse address using a trackable courier service and share the tracking details with our team.
Quality Inspection
Once received, our quality control team will inspect the items and process your exchange or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing